Refund & Returns Policy

At Blossom Bridge Ltd, your satisfaction matters to us. We take pride in delivering high-quality, 100% natural food products. If something is not right with your order, we want to hear from you and make it right. Please read this policy carefully to understand your rights and our process.

1. Eligibility for a Refund or Replacement You may be eligible for a refund or replacement if: • You received a damaged or physically compromised product.
• You received the wrong product(s) in your order.
• The product was significantly different from what was described on our website.
• The product was past its expiry date upon delivery.
Important: Refund or replacement requests must be made within 48 hours of receiving your order. Requests made after this window may not be accepted.

2. Non-Refundable Situations We are unable to offer refunds or replacements in the following circumstances:
• The product has been opened, used, or consumed (except in the case of a product defect).
• You changed your mind after placing the order.
• The product was damaged after delivery due to improper storage or handling.
• The request is made more than 48 hours after the delivery date.
• The order was placed with incorrect delivery details provided by the customer.

3. How to Request a Refund or Replacement
Step 1 — Contact Us Within 48 Hours Reach out to us via email or our social media channels within 48 hours of receiving your order. Please use the subject line: “Refund / Replacement Request — [Your Order Number]”.
Step 2 — Provide Supporting Information To process your request quickly, please include:
• Your full name and contact number.
• Your order number or proof of purchase.
• A clear photo or video showing the issue with the product.
• A brief description of the problem.
Step 3 — Our Review We will review your request and respond within 2–3 business days. We may request additional information before making a decision.
Step 4 — Resolution If your request is approved, we will offer one of the following resolutions at our discretion: • Replacement — A replacement product dispatched at no additional cost. • Refund — A full or partial refund to your original payment method or via mobile money. • Store Credit — A store credit towards your next purchase.

4. Refund Processing Times Once a refund is approved: • Mobile money refunds (e.g. MTN MoMo, Vodafone Cash) will be processed within 1–2 business days. • Bank transfer refunds will be processed within 3–5 business days.

• You will receive a confirmation message once the refund has been issued. Note: Blossom Bridge Ltd is not responsible for delays caused by your bank or mobile money provider after the refund has been issued on our end.

5. Order Cancellations If you wish to cancel an order, please contact us immediately. Cancellations can only be accepted before your order has been dispatched. Once an order is out for delivery, it cannot be cancelled.

6. Products Purchased in Retail Stores For products purchased from our retail partners (including Shoprite, Marina Supermarket, Panda Mart, Palace Supermarket, Super Save Weija, Airport China Mall, and Baatsona Total Supermarket), please contact the respective store directly regarding their returns process. We are unable to process refunds for purchases made outside of our own website or direct channels.

7. Changes to This Policy We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us To submit a refund or replacement request, or for any questions about this policy: